Chemicals
Chlorinators
Covers
Filters
Heaters
Pool Cleaners
Pool Lighting
Pool Maintenance
Pumps
Safety Equipment
Solar Covers and Reels
Time Clocks
Toys and Floats

Our Policy  


Warranty Information  

All products sold by PoolQuest Inc. carry a Manufacturer warranty. If you feel you have a defective product please refer to warranty information packaged with your product you may contact us at customerservice@poolquestinc.com if you require assistance.

PoolQuest Inc. does not express or implies any warranty. All warranties are the responsibility of the manufacturer. PoolQuest Inc. expressly disclaims liability for any injury, loss or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective and this obligation is limited.


General Information  

PoolQuest Inc. may make improvements and/or changes in products and pricing in this publication at any time. PoolQuest Inc. shall not be held liable for clerical, typographical and printing errors. If an error occurs we do apoligize for the incovience.

PoolQuest Inc. is willing to do business with anyone who needs pool supplies. We do reserve the right to refuse sales that are the result of a clerical error.


Product pricing  

Prices are subject to change without notice.


Special Orders  

Special orders must be in writing and include the manufactures name and part number. Special order sales are final and cannot be returned. Allow up to four weeks to receive order.


Merchandise Returns  

Return of non-defective merchandise is permitted within 10 days of buyer's receipt of merchandise. Credit will be issued upon return of item(s) subject to the following terms. You must contact us via email: returns@poolquestinc.com giving us the order date and item number and we will respond by the next business day with an RGA (Return Goods Authorization) number. No item will be accepted without this number. Returned merchandise must be in the original box in resellable condition and with all warranty cards, manuals, etc. Chemicals and special order items are not returnable. Items that were shipped by the manufacture are subject to their return policy. Defective or warranty items are treated as a warranty claim and not as a return good. Orders that are refused at time of receipt are subject to freight charges both ways. The buyer is responsible for all shipping costs unless we shipped the wrong product. PoolQuest Inc. reserves the right to charge a 15% restocking fee at our discretion. Your account will be credited the full amount of the returned item less any applicable charges.


Customer Information  

All customer information provided to PoolQuest Inc. for purpose of ordering is held in the strictest confidence and will not be released to any other organization.