Shipping is FREE on all orders in the 48 contiguous
states. We charge a flat handling fee of $8.95 even for items that are
ordered together but shipped separately. All items are shipped UPS Ground
and are damage and theft insured. Orders will not be delivered to a
Note: At this time PoolQuest Inc will not ship
to Alaska, Puerto Rico, Hawaii or anywhere outside of the 48 contiguous
All orders placed Monday through Friday by 5pm CST will
by shipped the next day and should arrive within 1 to 5 business days.
Any item(s) ordered Saturday or Sunday will be processed and shipped out
the next business day. All items are shipped UPS Ground unless noted "Oversized".
Products that are marked on our site as Oversized are
too large to be shipped by using a common carrier and will be sent via
ground by one of our trucking companies. It takes approximately 1 to 3
weeks to receive an Oversized item. You will be contacted 24 hours before
delivery to set up an appointment. Products shipped are delivered curbside
and it is the homeowners' responsibility to help remove the item(s) from
Note: Items shipped must be signed for and it
is the homeowner's responsibility to inspect item(s) for damages before
accepting delivery. If an item is damaged you must contact PoolQuest Inc
so we can assist you with any problems that may arise. Refusal of product
not due to damage will be subject to shipping and restocking fees.
Items that are ordered on our website will not be taxed
except for customers who live in New York State. These customers will
be charged 8.625% sales tax on all orders.